Public Training 2013

How to Provide The Best Customer Service

TRAINING DETAILS

Fees    : RM1500/pax
Date    : 27 - 28 February 2013
Time   : 9.00am – 5.00pm
Venue : Hotel in Klang Valley

TARGET GROUP
Sales and marketing personnel.

OBJECTIVES
1.   To learn the skills on how to increase customer’s satisfaction.
2.   To effectively interact with customers and assist them to solve problems.
3.   To learn how to receive criticism and use it to improve processes.

COURSE CONTENTS

v Customer Retention
v  What is the Satisfied Customer?
v  What  is the Loyal Customer?
v  Values that Customers Care the Most
v  Level of Customer Services
v  6 Key Customer Service Skills
v  8 Critical Mistakes
v  How to Provide The Best Customer Service?